Frequently Asked Questions (F.A.Q.)

Welcome to our Frequently Asked Questions ( Page. If you don’t see your question on here, please feel free to submit it to us through our contact form.

What is Master Keying?

Like rekeying, Master Keying modifies the internal components of your locks. Master keying allows you to choose the access for each key level.

Keys, for master locking frequently asked questionsFor example, suppose we have an office building with 10 doors. On each door there is one lock. In this particular example, suppose we also have two groups of employees (A and B).

The supervisors for Groups A and B each only need access to one-half the doors in our building. Group A needing keys to offices 1-5 and Group B needing keys for doors 6-10. Each employee in Groups A and B only needs a key to their individual door, while their supervisor needs a key to all 5 doors.

As the manager, however, you need a key that works every door. This is where our Master Keying works best.  With our Master Keying services, we can create 5 individual keys for the Group A employees that will only work their individual doors 1-5; likewise, we can also create 5 individual keys for the Group B employees that will only work their individual doors 6-10.  But — and this is the key to Master keying — we’ll create a Group A key that opens all doors 1-5 and a Group B key that opens all doors 6-10 and a Master-key for the Manager that works all the doors, 1-10.  If you’re the manager of a large apartment complex or a multi-stage construction project, you can add many more levels of access.

What is Re-Keying?

Re-keying is the process of removing the core from a cylinder and disposing of the existing pins in that cylinder and replacing them with new pins in a different configuration.

Diagram for re-keying. Frequently Asked Questions (F.A.Q.)

Diagram for re-keying.

The cuts on a key are measured to a specific depth. Each depth is given a number. The pins within the cylinder must correspond with the cuts on the key in order for that key to work in your cylinder. If the first cut on a key is cut to a #1 depth, than a #1 pin must go in that chamber of the cylinder and so on for each cut and each chamber. The way that rekeying works is to put new pins in the cylinder in a different arrangement and cut a key to match.

For example, if your existing key is lost or stolen and it was cut to a code of 35827. A locksmith would remove your existing pins and repin your lock to a different code (72351), being careful not to duplicate any of the original code. Keys would be cut to the new code and your cylinder would be re-keyed.